Shipping

All orders are currently shipped via UPS ground. The choice of carriers is subject to change at our discretion. Orders are processed Monday through Friday excluding holidays. In most cases, orders will be shipped out on the next business day. We are currently only shipping to addresses in the United States.

Shipping Damage

If there is obvious damage to the packaging or the product, the customer should note that with the delivery driver immediately. In the case of concealed damage, the customer should retain all packaging materials and contact us at customerservice@boilCrawfish.com. We want you to be happy with our products and our service and will do everything we can to correct the problem as quickly as possible.

Returns

We make every effort to accurately depict the products sold on boilCrawfish.com. No returns will be accepted without prior approval and an RMA number from customerservice@boilCrawfish.com. The products must be in unused, saleable condition and accompanied by all original packaging materials. The customer is responsible for the return shipping costs. A 10% restocking fee will be charged on all returned merchandise, and no credit will be given for the original shipping costs.